Customer Service

Ordering Online

Submit your order securely to us via this website. For online orders, we accept Visa, MasterCard and Discover as methods of payment. Sorry, Luther Gift Cards may not be used.

All items, excluding textbooks, may be shipped. You can even choose to pick up your order in the store at no additional cost.

Please note that popular items are in limited quantities. We can only fulfill your order while supplies last. While we try to update this website often, sometimes items sell out and are not current. If you place an order and the item is sold out, we will notify you via email as soon as possible.

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Ordering By Phone

Call us at 563-387-1036. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Shipping Policies

Orders are shipped Monday-Friday and if placed before noon, your shipment will leave campus the same day. During August or December, delivery time may take longer. Items are shipped either First Class mail or UPS.

Shipping Charges
Up to $25 - $9
25.01-$99.99 -$10
Diploma frames - $22.95 per frame
FREE freight on all orders over $100 shipped within the Continental U.S., does not include diploma frames

CD Shipping Charges
1 CD - $5
2-3 CDs - $9
4+ CDs - $12

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Merchandise Return/Exchange Policy

  • Textbooks: See Textbook Return Policy.
  • Clearance: All sales are final.
  • All other merchandise: A cash register receipt or the invoice found in your online shipment is required for any return or exchange. All returns and exchanges need to be completed within three months from the purchase date. Merchandise needs to be in the same condition as when purchased along with the original hangtags or pricing stickers.
  • If a product is not the right size and/or color, simply ship it back to us, at your expense, and we will send the correct item free of shipping charges.
  • If you wish to return a product for a refund and the return meets all criteria of the Merchandise Return/Exchange Policy, send the product back to us, at your expense. The amount credited for the item/s will be issued to the same tender as when purchased.

We do not ship internationally. If you place an order from overseas, we ask that you please have the merchandise sent to a U.S. location. 

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Contact Support

Contact us anytime with questions or concerns via email at: You can also contact our customer service department at: 563-387-1036.

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Our support staff will respond within 24 hours.

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